Shipping policy
Thank you for shopping with POP AURA. We are committed to ensuring that your artwork and design purchases are delivered safely and promptly. Please read our shipping policy carefully to understand our shipping practices and procedures.
1. General Information
Processing Time
Digital Art Prints: Digital downloads are available immediately after purchase.
Original Artwork: Orders are typically processed within 3-5 business days. Custom design orders may take longer, and processing time will be communicated at the time of purchase.
Shipping Days
We ship orders Monday - Friday, excluding public holidays.
2. Shipping Methods and Costs
Domestic Shipping (Within India)
Standard Shipping: Delivery within 5-7 business days.
Express Shipping: Delivery within 2-3 business days.
Shipping costs are calculated at checkout based on the weight and dimensions of the package.
International Shipping
Standard International Shipping: Delivery within 10-20 business days.
Express International Shipping: Delivery within 5-10 business days.
International shipping costs are calculated at checkout based on the weight and dimensions of the package.
4. Packaging and Handling
Original Artwork: Original artworks are carefully packaged with protective materials to ensure safe delivery. We use sturdy boxes and appropriate cushioning to prevent damage during transit.
Digital Prints: Digital prints are shipped in protective tubes or flat packages, depending on the size and nature of the print.
5. Tracking and Delivery
Tracking Information: Once your order is shipped, you will receive an email with tracking information. You can use this information to track your order until it arrives at your doorstep.
Delivery Confirmation: A signature may be required upon delivery for high-value items. Please ensure someone is available to receive the package.
6. Shipping Restrictions
P.O. Boxes: We do not ship to P.O. boxes. Please provide a physical address for delivery.
7. Loss or Damage
Lost Packages: If your package is lost in transit, please contact us immediately. We will work with the shipping carrier to locate the package or provide a replacement.
Damaged Packages: If your package arrives damaged, please contact us within 48 hours of delivery. Provide photos of the damaged package and item(s) for us to assist you with a replacement or refund.
8. Returns and Exchanges
For information on returns and exchanges, please refer to our [Return Policy].
9. Contact Information
For any questions or concerns regarding our shipping policy, please contact us at:
Pop Aura
Popauradesignstudio@gmail.com
9380871442